Who is Smartpro suitable for?
In general, Smartpro B2B shops are suitable for companies of any size and industry. The greatest effect of process optimization is seen in decentrally organized companies.
FAQs - What is Smartpro e-procurement
FAQs - What is Smartpro e-procurement
What exactly is e-procurement with Smartpro? Here we have answered frequently asked questions about the SIGEL e-procurement platform Smartpro. We are also happy to assist you personally. Simply use our contact form. We look forward to hearing from you!
CONTENTS
| Smartpro general | To the questions |
| Shop configuration & system integration | To the questions |
| Role distribution & rights assignment | To the questions |
| Product settings | To the questions |
| Customization in corporate design | To the questions |
| Order, payment & complaint processing | To the questions |
Smartpro general
Is Smartpro a standard shop?
No, the shop is always individually adapted to the customer's needs.
How is a Smartpro shop acquired?
Smartpro is offered as Software-as-a-Service. This means SIGEL provides you with Smartpro online and takes care of the maintenance and updates of the software. Different packages and modules are activated depending on your requirements.
How long does the implementation of a shop take?
Since each shop is an individual solution specially adapted to the customer's needs, the implementation times vary and depend primarily on the requirements.
How are suppliers selected?
We work with long-standing partners to ensure a smooth process and the best quality. Would you prefer to keep your current suppliers because you are very satisfied with the collaboration? That is also possible with Smartpro.
Is worldwide shipping of items like business cards and merchandise possible?
Yes, we can ship items Europe-wide/worldwide. Shipping and customs costs should be taken into account and the processes adjusted accordingly.
Is a customer service available?
Our help desk is available to assist you with any questions.
We are happy to advise you
Shop configuration & system integration
Can the shop be quickly and easily integrated into an existing IT landscape?
Yes, through OCI interfaces and simple integration into the ERP system, you can seamlessly connect to existing systems.
Is the system compatible with SAP?
Yes, Smartpro supports the Open Catalogue Interface (OCI) and can be connected to SAP, for example.
Can an existing closed shop be expanded into an open shop?
No, such an expansion is not currently possible.
Can the shop be set up in different languages?
Yes, English and German are set as standard; other languages are available on request.
Can prices, order quantities, and delivery times be stored in the shop?
Prices can be displayed or hidden, order quantities can be set as fixed scales or free quantity input, and delivery times can be stored individually for each item.
Can existing suppliers be connected to the Smartpro shop?
Yes, connecting existing suppliers is possible at any time.
Role distribution & rights assignment
How many users can I connect to the shop?
Any number of users can be registered in the shop.
Not every user should be able to order all articles. How can this be controlled?
Different user groups can be set up. Each of these groups can then be given specific rights, including which articles they are allowed to order.
Is there budget management for individual users?
Yes, the expenses of individual users can be controlled via a budget management system.
Are budget allocations possible at different hierarchy levels?
Yes, budgets can be allocated for both individual users and entire user groups.
Is there cost center allocation or approval processes for users?
Yes, cost centers and approval processes can be stored in the system to simplify your internal procedures.
What data can be changed by the user?
The user can change their own account data. Permitted adjustments to individual articles can be defined individually.
Product settings
What product settings can be made in the shop?
Both article images and product descriptions can be individually adapted. The so-called template, i.e., the mask for editing print articles, can also be adapted to your needs.
Customizations in corporate design
All articles, from a simple business card to merchandise, can be displayed.
Can print previews be created for configurable articles?
Yes, creating a preview as a PDF is possible before ordering.
Can article bundles be displayed?
Yes.
Customizations in corporate design
Can I customize all my products from my shop?
With Smartpro, customizations of many products are possible. The exact possibilities depend on your requirements.
Is it possible to store the company logo?
Yes, the logo can be stored in the Smartpro shop in various places.
Can you upload complete files and define checking parameters for them?
Yes, this works very easily with our upload function. The system automatically checks whether the uploaded file meets the requirements directly upon upload.
Do personal data always have to be re-entered?
As a user, you can save your data with the first order, so you only need to select the data via the search function later.
Is it possible to display sliders on the shop's homepage?
Yes, it is even possible to set up different sliders for individual user groups.
Can social media posts be created via the shop?
Images for social media posts can be customized, created, and downloaded in the shop.
Order, payment & complaint processing
How many organizational steps are needed to complete the ordering process?
Once the Smartpro solution is set up, all users can order all integrated articles directly at their location with just a few clicks.
How are special orders outside the defined assortment handled?
We are always happy to assist with expanding your product range.
Can an overview of placed orders be generated?
Yes, depending on the authorization, overviews of past and open orders can be created.
Which payment methods can be stored in the Smartpro shop?
The following payment methods can be stored: PayPal, direct debit, invoice, credit card.
Can I also access the shop from my mobile phone?
The Smartpro shop has a responsive design and is therefore also accessible on mobile devices.
How are complaints handled?
In the event of a complaint, our help desk is at your disposal.
